Dear Matt,

I wanted to express my appreciation for the excellent service Rick provided me on the recent fall furnace service calls. He is a credit to your organization and a delight to work with – technically sound, professional and personable – what a combination! I sent him a note also – one doesn’t run into that kind of service anymore. I also wanted you to know that my wife and I have kept your son in our prayers since we talked. I hope all is going well for him and that he recovers quickly. Take care and be assured that EMI Will be my recommendation to whomever asks.

All the best,

Mike